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We at Penta Foods take our customers’ individual requirements seriously. Therefore we tailor both the products and services to meet your specialised needs.
Ordering
Online ordering is available to all our customers using an ‘EDI’ ordering system, enabling an interface with your own software. Orders can also be placed through email, on the telephone with trained telesales staff, fax or answer-phone. Website based ordering will also be available in the near future.
Sourcing
Jalapenos from Peru, Palm Hearts from Ecuador, Fragrant rice from Thailand and truffles from France are some of the exotic locations where our products are shipped from. Our main UK buying office is assisted by offices in Bangkok and China to search and source unique products at unbeatable prices.
Product Range
For the Chef’s convenience, we have a vast and varied product range. This includes everyday products such as oils, condiments, pulses and nuts or highly specialised ingredients for South American cuisine, Oriental products or European specialties. You will be surprised what you can buy from us and if not in stock, then we will try to source it locally or worldwide. Authenticity and quality are the hallmarks of our brands - Benito for European foods, Ethnic and Orient Pearl for exotic Oriental products and the soon to be launched Pentabury Bakery and South American range of items.
New Product Development (NPD)
We have recently established a New Product Development Team that can help with new and innovative menu ideas. A vast product range, an in-house Development Kitchen and a dedicated development chef (a member of both the FDA and the exclusive Master Chefs of Great Britain) complete the service we provide our customers. This gives us the ability to carry out menu gap analysis, menu designs and food presentations to customers. This freedom of creativity allows the customer to envisage what their menu will taste and look like with a view to reinforce their position in the marketplace through individuality and at the same time increase profitability.
Warehouse and Logistics
We can provide an overall Foodservice solution tailored to our customers’ special requirements. Distribution centres in Farnborough and Manchester, enable us to deliver nationally throughout the UK.
Our night delivery and “Put Away” service is offered to ensure the smooth running of your stock supply systems with the minimum of disruption to busy kitchen staff. Another option is our bespoke a.m. or p.m. delivery service to suit your needs. All this is offered as part of our high level of service to our customers.
Penta Foods operates 45 multi-temperature vehicles. These have tracking devices installed to enable us to accurately estimate delivery times and plan deliveries efficiently.
Operations
Our warehouse operates 24 hours a day, 6 days a week, closing on Friday nights and reopening on Sunday mornings. Customers have dedicated account managers that are the sole point of call, building a great rapport and creating a better understanding of their business needs.
Accreditations
We take quality assurance and food safety very seriously. Penta Foods is CMi accredited to Higher Level giving our customers’ complete confidence in our due diligence systems. In addition, we are members of Campden BRI, the UK’s largest independent organisation carrying out research and development for the food industry worldwide.
Our Development Chef is a member of the exclusive Master Chefs of Great Britain and the Food Development Association.
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